• Develop and implement national patient service strategies for education and order fulfillment • Manage patient access, reimbursement, and vendor support to align field initiatives with commercial and medical goals • Lead and mentor a skilled team of service leads, including FRMs and Market Access Managers • Oversee hiring, training, performance evaluation, and professional development while ensuring compliance with regulatory standards • Build partnerships with internal stakeholders, including Sales, Marketing, Medical Affairs, and Compliance • Facilitate effective patient access program execution through education, data insights, conflict resolution, and clear communication • Oversee patient services programs such as co-pay assistance and hub services • Use data analytics to identify trends, address barriers, and discover enhancement opportunities • Collaborate with compliance teams and vendors to uphold patient engagement standards • Manage departmental budgets, vendor contracts, and resource allocation • Assess the ROI of patient support initiatives with a focus on strategic adjustments and financial prudence