• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes • Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design • Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions • Define and maintain technical implementation documentation (e.g., Low-Level Designs) • Evaluate, configure, and customize product features while ensuring integration and implementation best practices • Troubleshoot technical issues, propose solutions, and provide post-implementation support • Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology