Veeva Systems

The Industry Cloud for Life Sciences

Managed Services Consultant – Commercial Vault

ConsultantConsultantFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

167 days ago

Salary

$70K - $140K / year

Bachelor Degree3 yrs expExperience acceptedEnglishVault

Job Description

• Provide post-go-live consulting and administrative support for multiple clients • Configure enhancements for live applications (business process, taxonomy and metadata, new features & functionality, security, notifications) • Perform bulk import/export/updates of content and data • Provide recommendations on application features, use, and best practices • Maintain production and sandbox environments • Create reports and dashboards • Serve as a member of the Commercial Services team providing ongoing professional services for customers live with Veeva’s Vault PromoMats & Vault Medical • Customer-facing, non-travel role (may travel occasionally for internal events)

Job Requirements

  • 3+ years experience configuring/supporting/implementing content management software or related services delivery
  • Customer service or consulting experience
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Experience managing clients requests and setting expectations
  • Excellent verbal and written communication skills
  • Bachelor’s degree or equivalent relevant experience
  • Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT)
  • Project management experience (nice to have)
  • Understanding of life sciences content management principles, types, and taxonomies (nice to have)
  • Understanding of life sciences compliance requirements (nice to have)
  • Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs (nice to have)

Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
  • Flexible work arrangements (Work Anywhere - work from home or in office)
  • May be eligible for variable bonus and/or stock bonus

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