• Manage the planning, execution, growth & retention and client satisfaction of assigned clients in the Pharmacy Benefit Administration (PBA) market segment including Health Plans, Third Party Administrators (TPAs), and other Platform services • Lead and collaborate through the broader Account Management team and with internal Capital Rx teams/departments as the client voice and advocate • Act as the quarterback and leader of the broader Account Management team; reports to the Senior Account Executive/Senior Director, PBA Client Services • Work closely with Texas-based clients and manage the complexities of working within a highly-regulated market of the TDI (Texas Department of Insurance) • Provide oversight and direction to the broader Account Management team focusing on member and client satisfaction, trend management, client growth & retention, and regulatory compliance • Lead and develop client relationship strategy and strategic business planning across client portfolio • Maintain knowledge and tracking of contractual obligations, including financials, performance guarantees, terms, and reporting/compliance • Manage and facilitate the Account renewal and contracting process with focus on client retention and client financial/PNL management • Serve as the relationship lead on assigned book of business and build relationships with influencers and decision makers • Anticipate customer needs and proactively identify new opportunities within assigned accounts • Develop and maintain comprehensive knowledge of products and services to field client questions timely and accurately • Collaborate with internal teams to customize offerings and assemble internal resources to overcome challenges • Analyze and interpret pharmacy and healthcare trends, competitor activities, and industry regulations to inform strategic decisions • Lead, coach and support the Account Team on positioning Capital Rx value proposition and JUDI capabilities • Partner with Business Development, Underwriting Teams & Senior Account Executives to support PBA account growth, RFP support, and Broker/Consultant engagement • Provide ongoing direction, coordination and coaching to align Account Team understanding of client business lines, strategies, stakeholders & priorities • Serve as the content expert for Health Plan/TPA clients & opportunities • Identify and contribute to process improvement efforts • Own the client end-to-end, inclusive of service model deliverables, contractual negotiations, client escalations and PNL management • Adhere to the Capital Rx Code of Conduct including reporting of noncompliance