• Provide direct support for organizational GIS systems and guide GIS architecture and solution design decisions • Develop, configure, deploy, and maintain ESRI COTS solutions, including Survey123, Field Maps, Collector, and Operations Dashboard • Serve as a high-level administrator for GIS systems, data, and ArcGIS Online environments • Perform hardware and software installations, relocations, testing, upgrades, and routine maintenance • Lead troubleshooting efforts for CADD/GIS hardware and software issues, resolving problems with minimal supervision • Coordinate with service and warranty vendors to resolve hardware-related issues and implement fixes • Track GIS software versions and upgrades and notify appropriate stakeholders of available updates • Develop and maintain system documentation, standards, procedures, and configuration charts • Create and deliver technical and functional training materials and effectively convey GIS concepts to users • Resolve IT helpdesk tickets and support phone and online issue reporting while maintaining accurate problem records • Maintain inventories of hardware, software, upgrades, and fixes across supported sites • Manage data backups and archives and support data recovery and retrieval as needed • Monitor system performance, availability, and data integrity • Communicate system status, risks, and issues to managers and project sponsors