• Act as the primary point of contact for tenants; address inquiries, requests, and concerns. • Assist in lease lifecycle management including drafting lease agreements, facilitating renewals, and processing terminations. • Manage rent collection activities, send reminders, escalate late payments, and help enforce payment terms. • Serve as liaison between tenants, property owners, and vendors; schedule and monitor maintenance and repair work orders. • Maintain up-to-date digital records including leases, inspection reports, rent rolls, and maintenance logs. • Conduct background checks, verify employment and references for prospective tenants; assist onboarding and move-in documentation. • Coordinate move-in/move-out inspections, prepare condition reports, and process security deposit returns. • Generate operational reports: occupancy/vacancy rates, maintenance summaries, rent collection status, lease expiration schedules. • Create/update rental listings and coordinate showings; monitor listing performance and suggest optimizations. • Collaborate with property management, leasing, and accounting teams; escalate urgent issues and suggest process improvements.