• Work closely with customers during the implementation process to ensure our solutions deliver value quickly and effectively. • Gather insights from real-world use cases and translate customer feedback into product improvements. • Engage directly with customers during implementation to uncover workflows, needs, and friction points that shape product direction. • Translate customer insights into product requirements, user stories, and prioritized backlog items. • Collaborate with engineering and design to build and ship features that improve customer adoption and long-term success. • Define and track success metrics to evaluate feature effectiveness and inform iteration. • Ensure the product balances immediate customer implementation needs with scalable solutions for the broader market.