• Serve as the overarching project management leader across all client onboarding, audit, and ongoing delivery initiatives\n• Align cross-functional teams (Audit, Product, Inventory, Billing, Ops, etc.) to ensure execution is consistent with contractual commitments and client expectations\n• Oversee the transition from onboarding to steady-state delivery, ensuring continuity of service, clear communication, and a seamless client experience\n• Identify and resolve delivery gaps proactively by coordinating across internal teams and managing project risks\n• Ensure all delivery timelines, dependencies, and service responsibilities are clearly tracked, communicated, and executed\n• Lead client-facing calls and meetings with clear, concise communication, professionalism, and strong expectation-setting\n• Conduct monthly/quarterly success meetings with assigned Managed TEM clients to review open service items and plan for upcoming needs\n• Maintain strong client relationships post-onboarding to ensure service satisfaction, renewal readiness, and issue resolution\n• Identify and escalate opportunities to expand service scope or transition audit-only clients into full Managed TEM\n• Serve as Project Manager for assigned telecom audits, coordinating timelines, documentation intake, progress tracking, and internal milestone completion\n• Refine and implement a repeatable audit PM process, focusing on timeline compression and KPI visibility\n• Collaborate with internal audit and inventory teams to track progress and escalate roadblocks\n• Coordinate daily with internal departments and offshore teams to ensure service delivery meets defined SLAs\n• Participate in strategic workgroups focused on platform development, AI integration, and roadmap planning\n• Provide operational and client-focused insights to guide automation, service model improvements, and product enhancements