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Success Manager
Location
United States
Posted
36 days ago
Salary
Not specified
Job Description
Job Requirements
- 3+ years in customer success, solutions, or support roles, ideally with SaaS or AI products.
- Proven experience driving customer adoption and satisfaction through proactive programs.
- Experience working with higher education institutions or complex organizations a plus.
- Strong communicator who can translate technical concepts for non-technical audiences.
- Analytical thinker who uses data to diagnose problems and measure success.
- Empathetic and relationship-driven, with a bias for action.
- Comfortable running programs (events, newsletters, training) at scale.
- Excellent at cross-functional collaboration: product, engineering, sales, and data.
- Entrepreneurial and resourceful; comfortable with ambiguity.
- Passion for education and belief in the transformative potential of AI.
Benefits
- Flexible work arrangements
- Professional development opportunities
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