• Leading process definition, optimization, and alignment across ServiceNow ITAM solutions • Partnering directly with customer leaders to translate business needs into effective workflows and platform capabilities • Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors, and stakeholders • Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans • Support integration strategies that streamline data sharing and reporting across systems • Ensure process outcomes align with organizational goals and ServiceNow solution capabilities • Other duties as assigned