A leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.
Digital CX Solutions Engineer
Location
California
Posted
36 days ago
Salary
$164.2K - $304.9K / year
Job Description
Job Requirements
- Minimum 3 years of operational experience with digital engagement tools
- Ability to provide technical leadership to the RingCentral sales teams for digital engagement technologies like WeChat, WhatsApp, Apple Chat, Facebook, etc.
- Ability to work effectively on a remote basis
- Ability to teach other members of the team and act as a mentor as required
- Requires an action-oriented individual with a very strong initiative to be successful
- Willingness to take ownership of accounts and account-related actions
- Must be able to coordinate across various groups and functional teams
- Ability to complete job responsibilities with minimal supervision
- Ability to apply solutions, technology, and products to a business opportunity
- Willingness to travel throughout the assigned region
- Understanding of customer communications requirements for contact centers
- Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues
- RingCentral product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred
- Fluent in English (both written and verbal)
- Excellent written and verbal communication skills
- Excellent presentation and demonstration skills
- Excellent analytical and problem-solving skills
- Excellent interpersonal and negotiating skills
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
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