RingCentral

A leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.

Digital CX Solutions Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 5,001-10,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

California

Posted

36 days ago

Salary

$164.2K - $304.9K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Evangelizing RingCentral Digital Experience solutions to customers, partners, and internal stakeholders • Assist with the development of formal sales plans and proposals for assigned opportunities • Transfer industry, technical, and product knowledge to customers • Keep up-to-date on relevant competitive solutions, products, and services • Provide technical and sales support for accounts in the assigned territory • Perform advanced use-case and needs assessment-based digital engagement demonstrations for customers and prospects remotely and in-person • Work with customers on appropriate expectations for the solution • Develop and maintain an expert understanding of RingCentral’s Customer Engagement Digital applications and products • Representation at conferences, industry, and sales events when requested by department managers • Actively participate as an SME for digital engagement products and technologies, providing consultative support to other Sales Engineers • Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s as needed • Responsible for continued education on the digital engagement platform and underlying technologies

Job Requirements

  • Minimum 3 years of operational experience with digital engagement tools
  • Ability to provide technical leadership to the RingCentral sales teams for digital engagement technologies like WeChat, WhatsApp, Apple Chat, Facebook, etc.
  • Ability to work effectively on a remote basis
  • Ability to teach other members of the team and act as a mentor as required
  • Requires an action-oriented individual with a very strong initiative to be successful
  • Willingness to take ownership of accounts and account-related actions
  • Must be able to coordinate across various groups and functional teams
  • Ability to complete job responsibilities with minimal supervision
  • Ability to apply solutions, technology, and products to a business opportunity
  • Willingness to travel throughout the assigned region
  • Understanding of customer communications requirements for contact centers
  • Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues
  • RingCentral product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred
  • Fluent in English (both written and verbal)
  • Excellent written and verbal communication skills
  • Excellent presentation and demonstration skills
  • Excellent analytical and problem-solving skills
  • Excellent interpersonal and negotiating skills

Benefits

  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
  • Voluntary supplemental health coverage and life insurance
  • 401K match and ESPP
  • Paid time off and paid sick leave
  • Paid parental and pregnancy leave
  • Family-forming benefits (IVF, Preservation, Adoption etc.)
  • Emergency backup care (Child/Adult/Pets)
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Free legal services that provide legal advice, document creation and estate planning
  • Employee bonus referral program
  • Student loan refinancing assistance
  • Employee 1:1 coaching, perks and discounts program

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