• Lead a team of investigators to conduct deep-dive ATO and scam investigations, extracting actionable insights that inform upstream mitigations and product improvements • Build and maintain systems for tracking investigation findings, patterns, and outcomes—ensuring insights are packaged and delivered to partner PED teams in a consumable and actionable format • Coach and develop investigators at varying experience levels, including transitioning operational SMEs into investigation roles and providing stretch opportunities for high-performing ICs • Accountable for strategic direction for the ATO labeling program, leveraging a mature program team responsible for execution. You will be partnering with ML/DS teams to anticipate model training needs and proactively expand labeling scope to be best-in-class • Drive the evolution of T&S manual review queues to meet business needs, implementing AI-assisted workflows • Coach program managers and SMEs to operate independently while maintaining quality and throughput standards • Partner with Risk PED, ML/DS, Litigation, and CX to translate investigation learnings into product and process changes • Govern standards including taxonomy, SLAs, and responsible AI practices across investigations, labeling, and manual review • Drive a prioritized mitigation roadmap with clear outcome metrics, automation targets, and executive readouts • Own OKRs for investigations, labeling, and manual review functions; contribute to executive business reviews • Manage escalation readouts (delegating where appropriate) and provide incident support as needed • Build and maintain dashboards and reporting to track operational health, quality, and impact.