• Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs • Work within the Salesforce.com CRM & CPQ system to assist sales reps • Manage high volume intake queue, maintaining consistent SLAs • Manage partner deal registration process (lead routing) • Review contracts and order paperwork for completeness and accuracy • Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution • Quickly learn and master the quoting process • Coordinate deal reviews with sales; support training, development, and compliance with operational policies • Manage the daily deal approval process • Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient • Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency • Assist with the reconciliation of multiple transactions and other contract related adjustments • Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)