• Independently manage assigned operational workflows within Professional Services Operations, such as intake processing, project setup, assignment management, or billing readiness • Execute and validate complex project configurations to ensure accuracy and compliance with contractual and delivery requirements • Act as a point of contact for operational questions related to owned areas • Create and process Statements of Work using approved templates and guidelines • Review SOWs for completeness, clarity, and operational feasibility, escalating non-standard language, redlines, or risk areas as needed • Support contract revisions and updates by incorporating approved changes into SOWs • Partner with Sales, Professional Services, Finance, and Legal to support services deal execution and operational readiness • Coordinate handoffs and follow-ups to ensure timely project kickoff and billing enablement • Generate and maintain operational reports related to project status, utilization, forecasting, and billing • Monitor data quality within PSA systems and proactively resolve discrepancies within owned workflows • Surface trends or recurring issues to senior team members • Maintain and update SOPs, job aids, and process documentation for owned operational areas • Identify opportunities to improve efficiency, reduce errors, and improve scalability • Support rollout and adoption of process changes and system enhancements