• Set the GTM Business Systems strategy and vision, aligning technology investments with company objectives to drive scalable growth, operational efficiency, and revenue acceleration. • Own and evolve the GTM systems roadmap, balancing near-term business needs with long-term architectural scalability across Revenue, Legal, Risk, Operations, and Product / Engineering. • Lead, coach, and develop a high-performing team of Business Systems Analysts, Developers, and Project/Program Managers, fostering strong delivery, technical rigor, and stakeholder partnership. • Partner cross-functionally with Merchant Engineering, Merchant Risk, Legal Ops, Revenue, IT, Operations, and CS to translate business requirements into well-designed, reliable system solutions. • Oversee implementation, integration, and optimization of enterprise platforms including Salesforce, Ironclad, Snowflake, Workato, and internally built systems (e.g., Mordor). • Ensure system architecture and configurations are secure, scalable, and optimized to support evolving business models, products, and pricing strategies. • Drive system governance and operational excellence, including regular audits, risk assessments, and continuous improvement initiatives to reduce cost, improve reliability, and eliminate manual work. • Define and track success metrics for business systems initiatives, leveraging delivery and performance indicators (e.g., Jira metrics, sprint velocity, throughput, system ROI). • Own large-scale programs and migrations, defining scope, managing dependencies, and ensuring successful delivery across multiple teams and stakeholders. • Lead billing and revenue systems initiatives, enabling complex product launches, pricing models, and compliance requirements. • Serve as the primary GTM Business Systems POC, building trusted partnerships with Sales Operations, Engineering, IT, Product, and Finance. • Communicate clearly and consistently, using tools like Jira and Notion to provide visibility into project status, roadmap progress, and key risks.