• Build trusted relationships with mid-market automotive customers and dealership decision-makers. • Drive onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI. • Support customers in leveraging AI-powered lead handling and marketing automation tools. • Act quickly and independently to resolve issues—bringing in internal resources as needed. • Monitor customer health and identify risks or upsell opportunities proactively. • Coordinate success planning, business reviews, and renewal processes for assigned accounts. • Contribute to the playbook for growing the Auto vertical, sharing trends and customer insights internally.