• Lead customer experience initiatives across Bainbridge lease-ups, including rollouts, promotion, analysis, and ownership of certain resident rewards and portal software programs (Bilt and Loft). • Drive resident survey initiatives and programming, monitoring and reporting on Satisfacts scores, online reviews, and help in the creation of action plans to achieve 4.5+ ratings. • Support resident event programming, including Founders Club events. • Coordinate and deliver Bainbridge Brand Camps with marketing. • Support and reinforce lease-up operations to achieve high occupancy and conversion rates. • Provide targeted virtual and in-person leasing and software training, coaching, and development. • Serve as the company’s sales expert, supporting teams with tactics that close leads and reporting on property visits to increase resident satisfaction and sales performance. • Conduct market research and provide insights on competitors, pricing, and demand, partnering with TDX, software, and marketing teams to shape targeted traffic driving and retention strategies. • Prepare operational, financial, and administrative reports as needed. • Identify opportunities for improved efficiency, profitability, and customer satisfaction. • Collaborate with community managers and leadership to share performance updates. • Stay current on industry trends, tools, and best practices.