• Assist in identifying, defining and tracking projects in the business unit as it relates to systems. • Work with supervisor to prioritize and support system related projects that could directly correlate to customer satisfaction either internal or external. • Take ownership of projects and work with the necessary individuals throughout the lifecycle of the project from concept to completion. • Work closely with the Corporate IT teams to assist in the definition of system requirements. • Support process improvements and assist in the definition and implementation of corporate IT initiatives impacting the business unit. • Communicate programming needs to the centralized IT department and work closely with Programmers and/or IT Analysts to implement changes in an efficient and timely manner.