Real-Time Intelligence for Contact Centers

Agent Assist Product Manager

Product ManagerProduct ManagerFull TimeRemoteTeam 51-200H1B SponsorCompany Site LinkedIn

Location

United States

Posted

29 days ago

Salary

$130K - $190K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Work with customers and their proxies (our Customer Success and go-to-market teams) to identify needs and translate them into requirements for your product areas. • Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate customer needs with longer-term product goals. • Partner with the engineering team and engage in technical discussions on architectural decisions, model evaluations, system design, and the feasibility of ML/AI capabilities to ensure solutions are scalable, reliable, and secure. • Collaborate with the Professional Services team to implement playbooks and best practices for customer deployments in your product ownership areas in order to scale.

Job Requirements

3-5+ years of experience in product management, with a proven track record of driving product decisions, delivery and customer impact
Strong AI/ML systems and process thinking, with the ability to turn ambiguous problems into clear and structured requirements and drive alignment across multiple teams.
Understand how to evaluate AI/ML solutions and defining the bar for what “good” looks like.
Experience partnering cross functionally with stakeholders to deliver product launches.
Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions.
Ability to create early prototypes using various AI tools (eg: v0, Proto) for fast iterations.
Excellent written and verbal communication skills; you can turn complex problems into clear narratives.
Hands-on operator who thrives in fast-paced, evolving environments and is comfortable with taking on new technical challenges in an unfamiliar domain.
Passion for AI, automation, and improving how teams build and deliver products.

Benefits

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees