• Manage and strengthen client relationships to ensure satisfaction levels are consistently met • Serve as a day‑to‑day client contact, providing timely updates and addressing service needs • Execute annual renewal activities, ensuring timely and accurate delivery of required materials • Discuss potential upsells with clients, including drug additions and new network opportunities; manage more straightforward upsell requests presented to the role • Identify contracting gaps through review of utilization data from business tools • Support development of client‑specific strategic plans; monitor performance and make tactical adjustments as needed • Assist in quarterly/annual business reviews • Engage with clients to evaluate new network opportunities and negotiate within parameters established by Underwriting • Communicate effectively on known topics; may require support in positioning or difficult client discussions • Provide written communication to clients; may need assistance with messaging during challenging conversations • Compile information for client presentations; may require support with content development or formatting • Partner cross‑functionally to address client needs and escalate service issues for resolution • Participate in special projects and task forces as assigned