• The Specialty Sales Representative, EMS Clinical and Software Applications will work with assigned Territory Manager(s) under the direction of the Director, Specialty Sales, EMS Clinical and Software Applications. • As requested by the TM, the SSR will be responsible for the telephone, e-mail, and sales of targeted products into existing clients, conversions of existing customers between products, and for selling consumables, accessories, and software solutions to both ZOLL customers and competitive accounts. • In addition to their efforts in supporting sales activity, the SSR will act as a liaison between customer and support, responsible for escalating and triaging customer concerns. • Working closely with other ZOLL support teams, you will ensure the concern is directed to the appropriate resource for correction and you will own the follow up of the escalation to assure loop closure. • Finally, the SSR will be responsible for the general sentiment of their assigned customer base. Utilizing standardized surveys and feedback tools, you will report on customer sentiment, develop action plans to improve customers with poor sentiment/churn risk, act on your plan with the support of other needed resources within ZOLL, and repeat the sentiment loop.