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Scaled Customer Success Manager
Location
California
Posted
29 days ago
Salary
$140K - $190K / year
Job Description
Job Requirements
- 4–7+ years of experience in Customer Success, Professional Services, Consulting, or a program-oriented SaaS role (AI experience preferred).
- Experience managing high-volume books of business using scaled or pooled CS motions.
- Demonstrated ability to drive business outcomes, not just product usage.
- Experience building repeatable onboarding, lifecycle, or renewal programs.
- Strong written communication skills and comfort leading structured, outcome-focused conversations.
- Data-informed mindset with the ability to synthesize account signals into clear actions.
- High ownership mentality and comfort operating in ambiguity.
Benefits
- Health benefits
- 401k plan
- Generous PTO
- Parental leave program
- Emotional health resources
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