• Own the end-to-end lifecycle of client orders from receipt through QC clearance, delivery readiness, and billing. • Act as the single point of accountability to studio and production partners for status, schedules, and outcomes. • Ensure all titles remain on track to meet deadlines; escalate early with recovery plans when risks arise. • Build strong, trusted working relationships with studio stakeholders, production teams, and internal departments. • Understand and apply Master QC expectations across technical, editorial, and metadata components. • Provide clear, proactive reporting on progress, open defects, risks, and resubmission strategies. • Monitor asset readiness and actively drive movement of titles through internal systems. • Own rejection management from notification through successful redelivery. • Submit, track, and push tickets with internal teams, vendors, or technology partners to remove blockers and resolve failures. • Drive cross-functional alignment across Conformance, QC, Operations, and Technical groups. • Establish realistic milestones and hold teams accountable to them. • Maintain accurate documentation and visibility across all assigned projects. • Prioritize work based on client deadlines, release plans, and business impact. • Ensure adherence to company security policies and safeguard all entrusted assets.