• Monitor Sales Performance: Oversee incoming call queues to ensure proper call distribution, reduced hold times and optimal coverage during peak hours. • Actively communicate with estimators (sales team) via internal messaging tool (ie- Slack, Teams) to assist in real-time deal management and overcome objections. • Call Takeovers and Closures: Step in and take over calls as needed to help close deals and secure bookings. • Daily Reporting: Generate and distribute daily call statistics and performance reports to sales staff and leadership each morning using Microsoft Excel and other tools.