• Directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance • Demonstrates the ability to improve the financial performance and profitability of the account • Understands the contractual agreement and recognizes ways to maximize opportunities • Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover • Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping • Ensures that forecasts, payroll and accounting reports are on time and accurate • Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures • Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location • Fosters an environment that retains talented associates • Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews • Sees that new associates get off to the right start through proper orientation and on-the-job training • Recognizes great performance and provides opportunities for top performers to learn and grow • Conducts regular performance appraisals and provides feedback and coaching for all direct reports • Maintains relationships with present clients to obtain references and leads for new opportunities.