• Following up on outstanding accounts receivables and resolving payer denials to ensure accurate and timely reimbursement. • Conduct timely and thorough follow-up with insurance payers via phone, portal, or written correspondence. • Identify root causes of unpaid claims and take corrective action including claim corrections, resubmissions, appeals, and credit resolution. • Escalate systematic or high-impact denial trends to leadership and collaborate with internal teams. • Communicate barriers and opportunities to improve collections and reduce denials to leadership. • Review and respond to insurance correspondence as needed. • Engage with patients and/or guarantors as needed.