• Provide timely, efficient, and empathetic customer support through email tickets, ensuring clear communication and resolution. • Employ active listening and a deep understanding of customer scenarios to troubleshoot creatively and tailor solutions to individual needs. • Manage and prioritize the support ticket queue effectively, and schedule calls with customers for quicker issue resolution when necessary. • Offer proactive support by anticipating and addressing potential customer questions or concerns. • Collaborate closely with cross-functional teams, including Development and Product, to report software defects, gather troubleshooting information, and relay customer feedback to aid in product improvement. • Guide users through ActivTrak deployment and utilization, focusing on installation, account configuration, user management, dashboard interpretation, and integration setup.