Midi Health

Expert care for women 40+. Made for midlife. Delivered by experienced clinicians. Covered by insurance.

Patient Scheduling Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

23 days ago

Salary

$22 / hour

3 yrs expEnglish

Job Description

• Play a critical role in supporting live patient scheduling and rescheduling • Serve as the frontline communicator between patients and clinical operations • Thrive in a fast-paced, remote-first startup environment • Respond to patient replies triggered by reschedule notifications (SMS/email) • Apply Midi’s scheduling logic, appointment types, time zone complexities, and clinician availability • Monitor and respond to scheduling-related Zendesk tickets and internal Slack threads

Job Requirements

  • 3–5 years of experience in a high-volume healthcare operations or patient services role
  • At least 2 years of experience working in AthenaHealth and Zendesk
  • Excellent written and verbal communication
  • Strong attention to detail
  • Comfort working with time-sensitive inquiries and managing multiple communication channels simultaneously
  • Proficiency with Google Workspace (Docs, Sheets, Calendar)

Benefits

  • Compensation: $22/hour, non-exempt
  • Full Time, 40-hour work-week
  • Fully remote, work from home opportunity!
  • Benefits (medical, dental, vision, 401k)

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