• Work at scale, to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention • Keep on top of a queue of incoming tasks while understanding how to prioritise • Collaborate with internal teams to respond to customer communications • Provide insightful answers and clear SLAs, if necessary, open a support case or escalate internally any existing technical issues or account concerns • Partner with internal teams to recommend the most efficient way for customers to exceed their goals using the Docusign platform • Be a voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations