• Lead AI adoption and stabilization efforts for enterprise customer accounts following deployment of NICE AI solutions. • Apply defined adoption standards and best practices to drive sustained usage, trust, and operational consistency. • Identify and address adoption gaps within approved scope to accelerate time-to-value. • Consult with customers to understand current business processes, technical environments, and operational workflows. • Partner with operations leaders, supervisors, and enablement teams to embed AI into daily decision-making. • Conduct Behavioral UAT to validate real-world usability, acceptance, and trust of AI solutions. • Provide hands-on optimization of AI solutions, including prompt engineering and configuration refinement for generative AI use cases. • Support knowledge alignment and workflow tuning to improve AI output quality and consistency. • Translate business needs into actionable AI configuration and adoption actions. • Own and manage senior stakeholder relationships, ensuring engagement, alignment, and sponsorship. • Act as the consulting engagement quarterback, coordinating with application, data, delivery, and partner teams. • Secure buy-in across internal and external stakeholders through clarity, credibility, and results. • Analyze customer data, AI usage, and operational metrics to identify improvement opportunities. • Establish and monitor progress toward defined business success criteria. • Translate adoption progress and insights into clear, executive-ready recommendations. • Surface recurring adoption challenges and structured feedback to internal product and delivery teams.