• Answer high volume of phone calls or chats from all regions of the country • trouble-shoot problems and offer solutions • Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms • Build and maintain relationships with institution contacts • Provide direction and guidance to new and existing institution contacts • Establish open lines of communication with sales team and other internal contacts • Encourage increased use of various NBS products and technical services • Provide training on products, processes, and procedures to institutions when applicable • Report daily activities to team leader • Participate in special projects or committees