• Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in your region. • Collaborate with Operations, Sales, Renewals, and Marketing teams on strategic account plans to help drive customer retention and growth. • Program management account escalations to ensure timeline and well-coordinated resolution. • Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...) • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, etc.). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.