Modern work management platform
Principal Customer Programs – Adoption Strategy Manager
Location
United States
Posted
35 days ago
Salary
$135K - $172.5K / year
Job Description
Job Requirements
- 10+ years of experience in Customer Success, Product Management, Product Marketing or Customer Marketing within a SaaS environment
- 5+ years of experience in program management
- Bachelor's degree, MBA preferred
- Willing to travel periodically for onsites and key meetings
- Hands-on experience defining churn mitigation playbooks and programs (including adoption metrics, maturity models, and success criteria) and operationalizing insights into repeatable motions adopted by Customer Excellence teams
- Proven ability to design and operationalize post-sales processes and customer journeys, including onboarding, adoption, success planning, and renewal alignment that tie seamlessly to pre-sales motions
- Strong program leadership experience, leading complex, cross-functional initiatives with Product, Sales, and Revenue Operations from strategy through execution
- Deep understanding of enterprise SaaS customer dynamics, including multi-product adoption, value realization, and long-term retention drivers
Benefits
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
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