Monograph Inc. logo
Monograph Inc.

Monograph Inc. is a software development company that delivers business management solutions for architecture, engineering, and interior design clients. As an e

Senior Customer Success Manager

Location

United States

Posted

31 days ago

Salary

$80K - $90K / year

Seniority

Senior

5 yrs expEnglish

Job Description

• Own the customer lifecycle beyond onboarding, ensuring long-term success through strategic engagement, advanced product utilization, and proactive risk management. • Act as a trusted advisor to customers and serve as an escalation point for complex challenges. • Collaborate with Sales and Renewals to expand accounts and ensure customers see maximum value from Monograph. • Mentor junior CSMs, strengthening the team’s expertise and scaling best practices across the organization.

Job Requirements

  • 5–8 years of experience in Customer Success, Account Management, or related SaaS roles
  • Proven ability to analyze customer behavior and drive adoption strategies
  • Excellent communication skills with the ability to influence stakeholders
  • Proficiency with CRM tools and customer data reporting
  • Experience in training, onboarding, or consulting in a SaaS environment.

Benefits

  • 100% premium coverage on our healthcare plans for employees and their families
  • Dental & vision coverage for employees and families
  • New laptop & equipment
  • Wellness Stipend

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