Monograph
The easy-to-use project management platform build exclusively for architecture and engineering firms.
Senior Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
24 days ago
Salary
$80K - $90K / year
5 yrs expEnglish
Job Description
• Own the customer lifecycle beyond onboarding, ensuring long-term success through strategic engagement, advanced product utilization, and proactive risk management.
• Act as a trusted advisor to customers and serve as an escalation point for complex challenges.
• Collaborate with Sales and Renewals to expand accounts and ensure customers see maximum value from Monograph.
• Mentor junior CSMs, strengthening the team’s expertise and scaling best practices across the organization.
Job Requirements
- 5–8 years of experience in Customer Success, Account Management, or related SaaS roles
- Proven ability to analyze customer behavior and drive adoption strategies
- Excellent communication skills with the ability to influence stakeholders
- Proficiency with CRM tools and customer data reporting
- Experience in training, onboarding, or consulting in a SaaS environment.
Benefits
- 100% premium coverage on our healthcare plans for employees and their families
- Dental & vision coverage for employees and families
- New laptop & equipment
- Wellness Stipend
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