• Performs remote diagnostics, preventive maintenance, repair, installation and commissioning of building automation control systems • Communicates regularly with customers to ensure high levels of customer satisfaction • Actively participates with service account manager to engineer and estimate solutions • Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware • Reports issues or changes to management immediately in accordance with company policy and practices • Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner • Performs diagnostics and repairs to complex control systems • Provides training to customers for their specific control systems operations • Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required • The ability to climb ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.