• Serve as a lead for Dynamics 365 Field Service implementations • Lead discovery, solution design, configuration, testing, deployment, and post-go-live support • Translate customer requirements into practical, scalable, production-ready solutions • Maintain accountability for scope, quality, and successful outcomes on assigned engagements • Configure Dynamics 365 Field Service including work orders, incident types, service agreements, scheduling, and mobile experience • Support asset management, preventive maintenance, and inspection scenarios • Partner with architects and developers on integrations and customizations • Troubleshoot and resolve issues across build, test, and post-deployment phases • Engage stakeholders across frontline, operational, and IT teams • Facilitate working sessions and design reviews • Provide practical guidance grounded in real-world field service operations • Mentor and guide consultants on project teams • Review deliverables for quality and best-practice alignment • Contribute to delivery standards and Field Service best practices.