• Perform deep-dive analysis into existing system architecture, data models, workflows, and integrations across the product ecosystem, particularly in Salesforce • Document current-state processes, data flows, and system interactions, identifying gaps, redundancies, and manual workarounds • Elicit and document business, functional, and non-functional requirements from stakeholders across Product, Engineering, Operations, Sales, and Marketing • Translate complex technical and operational findings into clear documentation, diagrams, and recommendations that can be consumed by both technical and non-technical audiences • Surface automation and integration opportunities that align to product strategy and roadmap priorities. • Identify integration opportunities between systems to improve data consistency, scalability, and operational efficiency • Support evaluation of how existing tools and platforms (e.g., CRM, marketing automation, contract management, analytics, portals) can be better leveraged to solve business problems • Work collaboratively in our product operating model in which we enable continuous discovery and delivery of solutions that achieve meaningful customer and business outcomes. • Own the product and integration strategy for the systems and workflows you analyze • Partner with Engineering to shape solutions, define scope, and make tradeoff decisions • Convert discovery outputs into well-defined backlogs, acceptance criteria, and delivery plans • Drive alignment across stakeholders on priorities, timelines, and expected outcomes • Assist in defining success metrics and validating that delivered solutions address the originally identified gaps • Serve as a connective layer between business needs, product strategy, and technical execution • Support ongoing product operations through QA testing, troubleshooting, and hands on assistance for users