• Lead global IT operations across Infrastructure, Network, IT Service Desk, and IT Service Delivery teams • Establish and govern operational KPIs, SLAs, and performance metrics that provide transparency and enable data-driven continuous improvement • Oversee global infrastructure including datacenter operations, virtualization platforms, storage systems, database administration, and hybrid cloud environments • Ensure network infrastructure delivers continuous, secure connectivity across 69+ data centers and office locations • Direct IT Service Desk operations delivering tier 1-3 support globally through MSP partnerships and internal teams • Lead Enterprise Lifecycle Management including device procurement, standardized provisioning, three-year refresh cycles, and automated onboarding/offboarding workflows • Guide IT Service Delivery (Engineering) team in building operational frameworks, automation platforms, cloud governance • Drive infrastructure automation initiatives that transform manual processes into repeatable workflows • Partner closely with AI department to enable intelligent automation initiatives, provide infrastructure for AI workloads and platforms • Collaborate with Cybersecurity to embed security-by-design principles, Enterprise Strategy & Delivery to execute strategic programs • Leverage strategic vendor partnerships to deliver large-scale infrastructure redesigns • Conduct gap analyses, develop remediation plans, guide vendor selection and performance oversight • Drive infrastructure standardization, technology refresh cycles, firmware upgrades, and construction partnership support for new facility builds • Manage vendor relationships, negotiate enterprise agreements, and conduct technology evaluations • Build, mentor, and elevate high-performing global teams rooted in accountability, operational excellence • Contribute to enterprise technology strategy and roadmap development • Identify and mitigate operational, technical, and programmatic risks across IT functions • Drive resiliency, disaster recovery, and business continuity planning