• Partner with the EVP, Professional Services, VP, Client Experience and other leadership team members to help build and lead the Client Experience team, setting strategic direction and operational standards. • Establish consistency across go-to-market execution, including templates, best practices, and playbooks. • Cultivate a culture of excellence, innovation, and continuous improvement across the CE organization. • Serve as the bridge between presales strategy and post-sales execution, ensuring continuity of objectives and seamless handoffs. • Partner with EVPs, SVPs and VPs to prioritize key accounts and define appropriate levels of engagement across cross-functional teams. • Oversee the development and execution of forward-looking strategic roadmaps aligned to client goals and business outcomes. • Champion the integration of Data Cloud intelligence—leveraging first-party data and behavioral insights—at the core of all activation strategies. • Foster innovation by developing cutting-edge, market-leading, and practical activation approaches. • Drive collaboration across sales, media, account management, analytics, and product teams to ensure seamless execution and unified measurement strategies. • Work closely with the Client Experience Project Management team to streamline workflows, requests, and outcomes. • Build strong relationships with senior client stakeholders, acting as a trusted advisor and advocate for their business goals. • Anticipate client needs and provide proactive, strategic counsel to optimize performance and outcomes. • Lead and support collaborative client engagements such as Illumination Workshops, Art of the Possible sessions, QBRs, and other strategic forums. • Deliver high-impact presentations and performance narratives that clearly communicate insights, progress, and recommendations. • Ensure clarity across project objectives, deliverables, roles, and timelines. • Maintain accountability through realistic deadline-setting, progress tracking, and proactive risk management. • Communicate updates and changes clearly, addressing potential roadblocks to keep initiatives aligned with strategic goals. • Empower teams with the resources and clarity needed to execute efficiently and effectively. • Stay informed on industry trends, emerging technologies, and competitive dynamics to continuously refine strategies. • Represent the Client Experience organization in executive forums and external engagements, showcasing Zeta’s capabilities and successes.