• Drive merchant onboarding & implementation with clear, concise communication. • Deliver strong presentations and handle merchant frustrations with grace and support. • Train our merchants on DoorDash’s Online Ordering product and functionality. • Leverage your tech-savviness and curiosity to troubleshoot merchants' technical issues. • Become a product expert and cross-functional subject matter expert on our products. • Collaborate and support our sales and account management teams with their merchant implementation challenges. • Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings. • Meet our team's high bar of internal and external service and timeline goals. • Highlight opportunities for leadership to improve team workflows and merchant success. • Be able to achieve immediate results and adapt to an evolving work environment. • Look for ways to improve and want to shape the direction of the company.