CenterWell Senior Primary Care

Specialty Operations Pharmacy Technician

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany Site LinkedIn

Location

Arizona + 2 more

Posted

28 days ago

Salary

$40K - $52.3K / year

Seniority

Senior

Professional CertificateEnglish

Job Description

• Takes in-bound phone calls from patients and providers • Enters prescription orders into the system • Supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes • Communicates effectively with patients and providers • Works within defined parameters to identify work expectations and quality standards • Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion • Works under minimal direction

Job Requirements

Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona or Florida)
Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources
Excellent communication skills (verbal and written)
Moderate working knowledge of Excel

Benefits

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities