• Provide expert advice on testing protocols, procedures, and results to address customer inquiries. • Troubleshoot technical issues and collaborate with internal teams to offer effective, timely resolutions. • Serve as the technical liaison between clients and the Eurofins global network, ensuring clarity and consistency of information. • Stay informed of current regulatory, safety, and quality performance requirements (e.g., CPSIA, Prop 65). • Communicate relevant regulatory updates and compliance guidelines to clients and internal teams. • Assist clients in developing and updating specifications and procedures for both new and existing products. • Participate in retailers’ seasonal product line reviews and product development meetings to identify potential issues and offer technical recommendations. • Facilitate periodic training sessions for internal business development (BD) teams, providing technical updates and best practices. • Collaborate with cross-functional teams (e.g., Sales, BD, Operations) to align technical services with overall business goals.