Twilio

Build the future of communications.

Employee Relations Business Partner

Human ResourcesHuman ResourcesFull TimeRemoteTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

California + 5 moreAll locations: California, Connecticut, New Jersey, New York, Pennsylvania, Washington

Posted

25 days ago

Salary

$117.0K - $171.9K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Handle a wide variety of complex or escalated employee relations issues and sensitive employee investigations that require advanced knowledge of various regional regulations and laws in North America and a working knowledge in other global regions. • Act as the primary legal triage for HRBPs and stakeholders, vetting employment law inquiries, providing guidance, and determining which matters require escalation to legal partners for further evaluation. • Conduct comprehensive risk assessments and consultative reviews for organizational restructures and business changes, ensuring that all proposed reorgs are evaluated through a legal and ER lens. • Provide expert guidance and assistance to People Generalists on complex performance issues that exceed standard risk thresholds or require specialized support. • Lead data reporting and analytics efforts to identify ER themes and root causes, providing executive level insights and recommendations for long term risk prevention. • Conduct complex investigations with full autonomy, including determining strategy, leading interviews, and deciding findings and final recommendations for resolution. • Prepare high quality investigation documents, including executive summaries, recommendations, disciplinary actions, and communication talking points for leadership. • Partner with Legal, Information Security, Corporate Security, and Ethics and Compliance to execute thorough investigations and manage high risk employee situations. • Work collaboratively to build relationships and influence at all levels within the organization, making high impact decisions while keeping relevant stakeholders informed. • Apply principled judgment, tact, discretion, and professionalism when handling confidential documents and sensitive business strategy communications. • Work independently, balancing the need for cross functional collaboration with minimal supervision on high stakes projects, with strong time management and prioritization skills. • Promote knowledge of company policy and employment laws through coaching, presentations, and training for HRBPs and people leaders.

Job Requirements

  • Bachelor degree in HR Management, Employee or Industrial Relations, Business, Employment or Legal Studies, or other related fields of study.
  • Minimum 5 to 8 years of Employee Relations experience, with a heavy emphasis on high risk casework and organizational consultation.
  • Expert understanding of United States and Canada employment laws and regulations, with the ability to interpret complex legal concepts for business stakeholders.
  • Proven experience in legal triage or acting as a liaison between HR and legal counsel.
  • Experience performing risk assessments for large scale organizational restructures and business transformations.
  • Exceptional critical thinking, decision making, and problem solving skills with a focus on root cause analysis.
  • Ability to position yourself as a credible, proactive, and trusted strategic partner to senior leadership.
  • Excellent communication and presentation skills, with the ability to distill complex legal or ER risks into actionable business advice.
  • Demonstrated experience working independently on sensitive employee issues across various geographies and jurisdictions.
  • Strong ability to influence business leaders and apply consultative skills to drive change.

Benefits

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program

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