**What you will do...** - Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. - Formulate and manage an effective service strategy and schedule tailored to each client. - Negotiate and enter into agreements with clients for additional services. - Manage all Contractor relationships including – Interview, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. - Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. - Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. - Promote the sale of, procure, and monitor supplies for clients. - Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. - Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. - Schedule each non-routine activity in client facilities using Outlook. - Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. - Notify Sales Executives of potential accounts in your territory, especially new construction. - Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. - Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. - Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.