Fast Shipping, Smart Tracking.

Driver Operations Coordinator

OperationsOperationsFull TimeRemoteTeam 201-500H1B SponsorCompany Site LinkedIn

Location

United States

Posted

23 days ago

Salary

$20 - $25 / hour

High School1 yr expEnglish

Job Description

• Serve as a primary support contact for drivers regarding general questions, issues, and requests • Manage inbound driver cases related to performance concerns, compliance issues, and account status • Track, document, and escalate driver performance cases following established processes • Support corrective action and offboarding workflows as directed by Driver Ops leadership • Coordinate driver onboarding activities, including documentation collection and system setup • Ensure driver records are complete, accurate, and compliant with program requirements • Support training enrollment and completion tracking • Assist with ongoing compliance checks and renewals • Investigate and resolve driver payment issues, discrepancies, and inquiries • Partner with Finance and Operations teams to ensure timely and accurate resolution • Maintain accurate records related to payment adjustments • Assist Driver Operations Managers with day-to-day administrative tasks • Maintain internal trackers, dashboards, and documentation related to driver activity • Identify recurring issues or process gaps and flag opportunities for improvement • Support internal audits, reporting requests, and operational reviews

Job Requirements

1–2+ years of experience in operations, customer support, logistics, or administrative roles
Strong organizational skills and attention to detail
Comfortable managing multiple tasks and follow-ups simultaneously
Clear written and verbal communication skills
Ability to follow defined processes while operating in a fast-paced environment
Comfortable working in internal systems to formally log and capture activities and comfortable working with basic data tracking tools
Confident and comfortable communicating with individuals from diverse backgrounds, particularly over the phone
Strong verbal communication skills with the ability to build trust quickly
Demonstrates professionalism and empathy in all interactions
Maintains composure and sound judgment in high-pressure or challenging situations
Customer-service oriented mindset with a proactive, solutions-focused approach
Ability to de-escalate tense conversations while preserving relationships and brand integrity.