• Manage the end-to-end order process for internet Upsell Internet Packages • Act as liason between sales team and other interal departments • Monitor orders and the statuses • Escalate calls as needed • Place outbound calls as needed to follow up on customers’ concerns or provide additional support • Remain calm and professional when handling escalated situations or upset customers • Build lasting relationships by earning customer trust and delivering consistent, reliable service • Work quickly and accurately in a fast-paced, dynamic environment • Manage multiple tasks and responsibilities with efficiency and focus • Communicate with a smile – your positivity and warmth come through every conversation