Mapbox
Mapbox powers navigation for people, packages, and vehicles everywhere.
Senior Manager, Enterprise Customer Implementation
Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2010H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
22 days ago
Salary
$170K - $230K / year
10 yrs expEnglishCloud
Job Description
• Define and champion the US TPM team's charter and responsibilities
• Recruit and develop high-performing TPMs
• Serve as the senior escalation point for complex customer launches
• Identify missing processes across the organization
• Align with Product and Engineering to translate feedback into actionable insights
• Lead executive-level discussions around delivery timelines and trade-offs
Job Requirements
- 10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment
- 5+ years of people management experience leading technical customer-facing delivery or services teams
- Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch
- Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations
- Deep customer empathy paired with disciplined execution
- Technically fluent in cloud architectures and integrations
- Based within 60 minutes of a major international airport hub for site visits
Benefits
- Supportive health care
- Parental leave
- Flexibility for life events
- Teaching and learning environment
- Emphasis on diversity
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