• Identify opportunities for expanding product adoption within existing accounts. Present new features, upgrades, and complementary products to drive revenue growth. • Work closely with customers to ensure timely contract renewals. Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service. • Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. Serve as the main point of contact for customer inquiries, issues, and escalations. • Understand clients' needs and usage of Build Ops software. Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives. • Develop a deep understanding of Build Ops' products and their applications. Stay up-to-date with product developments and industry trends. • Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues. • Maintain accurate and up-to-date records of customer interactions, opportunities, and sales activities using CRM tools.