The operating system for the trades
Training Specialist
Location
United States
Posted
22 days ago
Salary
$65.8K - $88.1K / year
Job Description
Job Requirements
- 2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment.
- Track record of achievement in a training and/or customer service role, preferably in a software or other startup company.
- Ability to conduct classroom-style trainings in both English and Spanish.
- Expertise in customizing & running live demo-based training courses & webinars.
- Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches.
- Experience delivering training or coaching to promote adoption and minimize resistance to new software.
- Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment.
- Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position.
- Ability to work a variable schedule with willingness to travel 25%.
- Demonstrated ability to learn and apply sound instructional techniques.
- Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia.
- Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses.
- Experience incorporating change management principles into training programs to promote adoption & minimize resistance.
- Strong project management experience a plus.
- Ability to write business correspondence and technical documentation.
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
- FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
- On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
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